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Thomasville® Natural Flex® Latex Foam Bed Warranty

Warranty Brochure & Online Registration

Click Here to open a .pdf copy of the Thomasville® Natural Flex® Latex Foam Bed Warranty

Click Here to register your Thomasville® Natural Flex® Latex Foam Mattress online

What Is Covered

If your Thomasville® Natural Flex® mattress is defective in workmanship or material, it will be repaired or replaced at the company’s option according to the Thomasville® Natural Flex® warranty schedule. This warranty is between Thomasville® Natural Flex® and the original purchaser and is valid only when accompanied by the original purchaser’s sales receipt showing the original date and location of purchase. Any future warranty claims revert back to the original purchase date.

This warranty assures the following under normal wear:

  • Cover will remain serviceable and free of runs and tears
  • Edge tape and/or stitching will not become defective
  • The foam core will not crumble, bow out or become deformed
  • The box foundation parts will remain in tact and not break
  • Mattress will continue to be serviceable and free of sagging and body impressions greater than 3/4'', provided an appropriate foundation or frame is used*

*The mattress must be continuously supported by a matching Natural Flex® foundation, adjustable base, platform bed, or equivalent appropriate frame with rigid center support and a minimum of 5 cross slats with center support that reaches the floor.

What Is Not Covered

Certain items are not covered by this warranty. These include, but are not limited to:

  • Components subjected to abuse, including abuse intended to simulate failure
  • Damages caused by shipper, dealer or installation crew
  • Any part which merely exhibits normal wear, yet functions essentially as new including stretching of materials and stitching
  • Tears, punctures, zippered mattress cover damage or any damage caused by improper installation, moving of the bed or improper use or care
  • Failures attributed to improper design or function of associated components not manufactured by Thomasville® Natural Flex®
  • Yellowing of the foam (this can occur naturally and does not effect the performance of the bed)
  • Items sold “as is” or floor models
  • Body impressions or sagging measuring less than 3/4''
  • Comfort preference
  • Mattress damage due to inappropriate foundation or incorrect bed frame.*
  • Memory foam odor (which will generally dissipate within the first week)

The warranty DOES NOT APPLY TO tears, punctures or cuts caused by accidents, abuse, improper installation of components or any negligence by the consumer or user. It is understood that this warranty does not include a normal increase in softness in the Natural Flex® material or a decrease in the slow recovery feature which does not affect pressure relief. Broyhill® Sensura™ disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a component.

What we will do

Thomasville® Natural Flex® will repair or replace, at the company’s option, the defective product or component for a period of 10 full years.

Thomasville® Natural Flex® Warranty Schedule
Years After Original Purchase Original Trade-In-Value
Up to 10 Years Full Replacement

What you Must Do

Return the warranted product or component in sanitary condition to the Thomasville® Natural Flex® dealer from which you purchased the product or direct to Thomasville® Natural Flex®. We will incur the cost of shipping during the period of full replacement coverage (10 years). A Thomasville® Natural Flex® Customer Support Specialist can provide valuable tips on how to efficiently pack your fully warranted bed with shipping material supplied by Thomasville® Natural Flex®. Please telephone a Customer Support Specialist at 1-866-758-7424 to obtain a Return Authorization (RA) number and arrange for the return of the warranted product or component. All returns must have an RA number prior to shipment.


Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated herein. This warranty applies to normal residential use only. Thomasville® Natural Flex® can accept or reject warranty claims based upon its findings.Thomasville® Natural Flex® will bear no other damages or expenses. Customer maintains responsibility for installation of parts replaced under terms of the warranty. Thomasville® Natural Flex® reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries. This Limited Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period.


All claims relating to the limited warranty products should be made by contacting Customer Service at:
1-866-758-7424, or writing to:
Thomasville Natural Flex Latex Foam, 2440 Adie Road, St. Louis, MO 63043.

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